A common email or call we get relates to a digical night vision or thermal scope freezing up. Not turning off. Not functiing as it shold be and so on.
It is not unusual and actually you should expect it sooner or later. Do not panic. It does not mean in nost cases the the unit is faulty and needs repair or replacement.
Remember this - Night Vision and Thermal scopes are basically computers in scope form, and as you do at home, or get told to do by the moody IT tech at work - Reboot it!
So you use a similar approach as when a computer or phone freezes.
1. Force Shutdown i.e. reboot - - Press and hold the power button for 10–15 seconds. This should force the unit to turn off.
2. Remove the Batteries - If holding the power button doesn’t work, remove the batteries from the device. Wait at least 30 seconds before reinserting them and turning the scope back on.
3. Check for Firmware Up dates - If the device keeps freezing, check for a firmware update on the manufacturers official website. Install the latest firmware using a microSD card (follow manufacturers update instructions).
4. Contact support - If order placed with Tacticalscope contact our parent company Opticswarehouse, though to be honest, they will probably suggest the above and if fails send in for inspection. Call them on 01803 611895